1. RETURN, EXCHANGE & CANCELLATIONS


1.1 CANCELLATIONS

To cancel an order, please contact our customer service through the available channels. Since we strive to process orders promptly, it may not always be possible to stop an order from being dispatched. You can cancel your order free of charge and receive a full refund, or request changes (subject to stock availability and price adjustments) as long as it is before the order is marked as “Processing” in our online tracking system. If the order has already been processed, please wait for delivery and follow our Returns and Refunds process.


1.2 RETURN & EXCHANGE POLICY AND COSTS

a) We offer a free return policy for items returned within 14 days of delivery, provided the conditions in the Returns and Exchanges section are met.

b) For damaged goods or incorrect orders, please use our Returns Process. The item must be returned in its original condition and within the specified return deadlines.

c) If you receive an item that is damaged or not the product you ordered, please arrange for return of the item using the Returns Process below. The item must be returned in the same condition you received it within the return deadlines as mentioned in the Return/Exchange Timeline Eligibility below.

d) If you think your item is defective, contact our customer service via email or phone for guidance. Reach us at +908502420536 via WhatsApp or at info@babycord.co


1.3 RETURN & EXCHANGE CONDITIONS  

To qualify for a refund or exchange, items (including promotional gifts) must be:

a) Returned in their original packaging (including boxes, dust covers, etc.), with all price tags, instructions, and labels attached.

b) Unused, unaltered, and in a sellable condition, or in the condition they were received.

c) All promotional gifts must be returned in unopened, undamaged condition with all tags and labels intact.

d) Original proof of purchase or order confirmation is required for all returns, refunds, or exchanges.


1.4 RETURN AND EXCHANGE PROCESS

a) To return an order, contact our customer service team to initiate the return request. We will arrange for pickup from your doorstep. If approved, the returned items will be refunded as outlined in the refund section.

b) To exchange an order, contact our customer service team. at +908502420536 via WhatsApp or at info@babycord.co. You may exchange the item for another of equal or higher value.

c) We reserve the right to decline a return or exchange request if the conditions mentioned above are not met.


1.5 REFUND PROCESS

a) Refunds will be processed after the return process is completed and the items have been approved. Refunds will be issued to the original payment method.

b) Refunds may take up to 14 working days to appear in your account, depending on the issuing bank.


1.6 RETURN & EXCHANGE TIMELINE ELIGIBILITY

For all regions:

a) Sale Items: Free returns/exchanges online within 14 days of delivery.

b) Regularly Priced Items: Free returns/exchanges in online within 14 days of delivery.